MZ Learning Academy
Unit 25 | Monte Carlo 1, Vale road | Weltevreden Park 1709

we offer the following services:


Learnership

  • Learner recruitment
  • Learner management
  • Stipend payments for learners
  • Learnership management and reporting
  • Leave management for learners
  • Learner uploads to Service Seta or client Seta of choice
  • Manage facilitations, assessments and moderations
  • Manage external/exit moderations with different Setas


For Registered Qualifications, we Train, Assess and moderate the below

  • Contact Centre Support at NQF L2, L3 & L4
  • Business Administration at NQF L3 & L4
  • New Venture Creation at NQF L2 & L4
  • Generic Management at NQF L4 & L5
  • End User Computing at NQF L3
  • Technical Support at NQF L4
  • System Support at NQF L5
  • System development at NQF L5
  • NC: Mining Plant Operation at NQF L2
  • NC: Building and Civil Construction at NQF L3


Our Accredited Qualifications


New Venture Creation NQF Level 2:

Modules:

Entrepreneurship

Business Writing

New Venture Financial and Industry Aspects

Produce a Business Plan

Manage Marketing and Sales Manage

Manage Customer Service

Manage Finances

Manage Operation

Manage People & Deal with HIVAIDS

New Venture Creation NQF Level 4:

Modules:

The Entrepreneur

Business communication

Research the viability of new venture ideas

Maths Literacy, Create a business plan

Finance and set up a new venture

Manage staff, Understand marketing

Manage administration and negotiate an agreement

Manage contracts and production

Improve new venture performance

Contact Centre NQF Level 4:

Modules:

Introduction to Contact Centre’s

Business Communication

Occupational Learning and Second Language Communication

Financial and Mathematical Literacy

Contact Centre Customers and Sales Techniques

Contact Centre Service Levels and Statistical Data

Contact Centre Performance and Coaching

Contact Centre Supervisory

Activities

Business Administration NQF Level 4:

Modules:

Introduction to Contact Centre’s

Business Communication

Occupational Learning and Second Language Communication

Financial and Mathematical Literacy

Contact Centre Customers and Sales Techniques

Contact Centre Service Levels and Statistical Data

Contact Centre Performance and Coaching

Contact Centre Supervisory Activities

Generic Management NQF Level 4:

Modules:

The role of the manager

Occupational Learning and Second Language Communication

Problem solving

Leading and motivating a team

The code of conduct and customer service standards

Time management

Performance management & Budgeting

Generic Management NQF Level 5:

Modules:

Leadership

Relationship Management

Diversity and Conflict Management

People Management

Financial Management

Best Practice Management

Change Managemen

Results-based Management



Our Short Courses/Skills Programs Courses


Team Leadership

Business Writing Skills

Frontline Reception Skills

Conflict Management

Effective Negotiation Strategies

Emotional Intelligence

Finance for non-finance managers

Recruitment and selection

Workplace Diversity Tools

Practical Interpersonal Skills

Development

Leadership training

Change management

Monitoring & evaluation

Business Values, Process, Ethics and Etiquette

Practical Assertive Interaction

Stress Management

Workplace Efficiency (Time Management)

Workplace Life Skills

Presentation skills

Microsoft excel L1 -L3

Microsoft word

Microsoft PowerPoint