we offer the following services:
Learnership
- Learner recruitment
- Learner management
- Stipend payments for learners
- Learnership management and reporting
- Leave management for learners
- Learner uploads to Service Seta or client Seta of choice
- Manage facilitations, assessments and moderations
- Manage external/exit moderations with different Setas
For Registered Qualifications, we Train, Assess and moderate the below
- Contact Centre Support at NQF L2, L3 & L4
- Business Administration at NQF L3 & L4
- New Venture Creation at NQF L2 & L4
- Generic Management at NQF L4 & L5
- End User Computing at NQF L3
- Technical Support at NQF L4
- System Support at NQF L5
- System development at NQF L5
- NC: Mining Plant Operation at NQF L2
- NC: Building and Civil Construction at NQF L3
Our Accredited Qualifications
New Venture Creation NQF Level 2:
Modules:
Entrepreneurship
Business Writing
New Venture Financial and Industry Aspects
Produce a Business Plan
Manage Marketing and Sales Manage
Manage Customer Service
Manage Finances
Manage Operation
Manage People & Deal with HIVAIDS
New Venture Creation NQF Level 4:
Modules:
The Entrepreneur
Business communication
Research the viability of new venture ideas
Maths Literacy, Create a business plan
Finance and set up a new venture
Manage staff, Understand marketing
Manage administration and negotiate an agreement
Manage contracts and production
Improve new venture performance
Contact Centre NQF Level 4:
Modules:
Introduction to Contact Centre’s
Business Communication
Occupational Learning and Second Language Communication
Financial and Mathematical Literacy
Contact Centre Customers and Sales Techniques
Contact Centre Service Levels and Statistical Data
Contact Centre Performance and Coaching
Contact Centre Supervisory
Activities
Business Administration NQF Level 4:
Modules:
Introduction to Contact Centre’s
Business Communication
Occupational Learning and Second Language Communication
Financial and Mathematical Literacy
Contact Centre Customers and Sales Techniques
Contact Centre Service Levels and Statistical Data
Contact Centre Performance and Coaching
Contact Centre Supervisory Activities
Generic Management NQF Level 4:
Modules:
The role of the manager
Occupational Learning and Second Language Communication
Problem solving
Leading and motivating a team
The code of conduct and customer service standards
Time management
Performance management & Budgeting
Generic Management NQF Level 5:
Modules:
Leadership
Relationship Management
Diversity and Conflict Management
People Management
Financial Management
Best Practice Management
Change Managemen
Results-based Management
Our Short Courses/Skills Programs Courses
Team Leadership
Business Writing Skills
Frontline Reception Skills
Conflict Management
Effective Negotiation Strategies
Emotional Intelligence
Finance for non-finance managers
Recruitment and selection
Workplace Diversity Tools
Practical Interpersonal Skills
Development
Leadership training
Change management
Monitoring & evaluation
Business Values, Process, Ethics and Etiquette
Practical Assertive Interaction
Stress Management
Workplace Efficiency (Time Management)
Workplace Life Skills
Presentation skills
Microsoft excel L1 -L3
Microsoft word
Microsoft PowerPoint