Modules:
Entrepreneurship
Business Writing
New Venture Financial and Industry Aspects
Produce a Business Plan
Manage Marketing and Sales Manage
Manage Customer Service
Manage Finances
Manage Operation
Manage People & Deal with HIVAIDS
Modules:
The Entrepreneur
Business communication
Research the viability of new venture ideas
Maths Literacy, Create a business plan
Finance and set up a new venture
Manage staff, Understand marketing
Manage administration and negotiate an agreement
Manage contracts and production
Improve new venture performance
Modules:
Introduction to Contact Centre’s
Business Communication
Occupational Learning and Second Language Communication
Financial and Mathematical Literacy
Contact Centre Customers and Sales Techniques
Contact Centre Service Levels and Statistical Data
Contact Centre Performance and Coaching
Contact Centre Supervisory
Activities
Modules:
Introduction to Contact Centre’s
Business Communication
Occupational Learning and Second Language Communication
Financial and Mathematical Literacy
Contact Centre Customers and Sales Techniques
Contact Centre Service Levels and Statistical Data
Contact Centre Performance and Coaching
Contact Centre Supervisory Activities
Modules:
The role of the manager
Occupational Learning and Second Language Communication
Problem solving
Leading and motivating a team
The code of conduct and customer service standards
Time management
Performance management & Budgeting
Modules:
Leadership
Relationship Management
Diversity and Conflict Management
People Management
Financial Management
Best Practice Management
Change Managemen
Results-based Management
Team Leadership
Business Writing Skills
Frontline Reception Skills
Conflict Management
Effective Negotiation Strategies
Emotional Intelligence
Finance for non-finance managers
Recruitment and selection
Workplace Diversity Tools
Practical Interpersonal Skills
Development
Leadership training
Change management
Monitoring & evaluation
Business Values, Process, Ethics and Etiquette
Practical Assertive Interaction
Stress Management
Workplace Efficiency (Time Management)
Workplace Life Skills
Presentation skills
Microsoft excel L1 -L3
Microsoft word
Microsoft PowerPoint